Order somewhere else Worst company I have ever dealt with. I really would avoid this company and just get the products from a store because having tried to save money it has cost me difference anyway plus additional effort and I don't even have the item to show for it!!!
I purchased a L'Oreal Tecni Art fix move product but the wrong product was received. I then had to prove the wrong item was received by uploading pictures via their messaging portal.
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Their customer service rep said the maximum file size would have to be 3MB but this was untrue as 2. All but two replies were just copy and pasted which was a bit annoying and showed a lack of care.
They don't have an email address to reply and send pictures to. To make things worse they don't include a returns label in their packaging and this will only be sent to you via email once you've provided the evidence.
You then have to create and print the postage label separately on the Royal Mail website which gives you free 2nd class tracking. Although there is a postage label you can cut off from the returns label but will have to be sent at your cost.
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Make sure you read the email AND the portal message as I got two separate communications. You can return items via a drop off point as well.
The product I wanted was out of stock so unfortunately the whole experience with this company has been a waste of time. I really hope it wasn't out of stock at purchase and an alternative product was sent without prior communication.
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To summarise, the ordering process was a let down but the customer service wasn't too bad to resolve the issue. However I still think they force too much ownership on the customer to resolve their mistakes.
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